I haven’t had the chance to use the product yet, but I co tatted customer service regarding my order and they were so quick to respond. My initial order has been sitting in limbo with UPS for weeks now, and my next tattoo appointment is approaching. I emailed them to see if they could help. I receive a quick response, apology, and they shipped me a new package overnight. I hope the product works as well as their employees do because right now, I’m highly impressed. Thank you!!